Premier Inns Concord

The price was good, but the place was noisy, had no amenities, and the rooms up the stairs were full of roaches. There was a Chili's parking lot right next door. The cockroaches were so bold that I was afraid to keep food in the room. It was a smoking room, so I touched them with my lighter, but the whole thing was still gross. First and last stay for me. I left a day early and lost that money.

The refrigerator wasn’t even there, and the lighting was awful. The room was dirty and the service terrible. The manager kept watching me like I was being followed around a convenience store. I lasted less than ten minutes, didn’t stay the night, and still thought it was worth losing the charge for one night to leave.

I’m a trucker and was mainly looking for a convenient location. This hotel was a few miles off my route to the next customer, but I needed a pool and hot tub, so I’m glad I stopped. There wasn’t parking for my 26 foot box truck, so I parked at Chili’s. We had dinner, swam, and enjoyed the hot tub until 10 PM. My sister was visiting for the first time, and it was my second time in California. The place was clean, the bed was comfortable, and the pillows were fluffy but still had a nice firmness. The hot tub didn’t have an overpowering chlorine smell, and neither of us felt dry or itchy from chlorine after swimming. I met one of the women who takes care of the pool, who works with her business partner. I was impressed by how clean it was, with no leaves or dead bugs in the water. We had a wonderful day and I can’t wait to come back. I highly recommend this location.

This place smells strange, is filthy, and has bugs everywhere. The staff are unkind and unprofessional, and customers are treated rudely. The older blonde/gray woman at the front desk was degrading toward other women. The manager refuses to fix or even address problems, and laughs in your face about them. The hotel needs a full remodel and new staff and manager. Choose somewhere else, especially if you have kids. I didn’t feel it was safe.