Holiday Inn Express & Suites Dallas Central Market Center by IHG

We found the rooms very clean, and the location was handy, near downtown Dallas but away from the worst traffic. Everyone greeted me with a smile whenever I came in. Paris especially was kind and professional when my daughter lost her wallet, which had her hotel key in it, at a Dallas venue. Paris patiently explained what my daughter needed to do to get back into the room safely. We really appreciated the help during a stressful moment. It was a great stay. Thanks to Paris and the whole team!

We’re grateful they had a room for us during the winter freeze, and the front desk woman was kind and checked us in quickly. For a last-minute booking, the stay was alright, though housekeeping cost it a couple of stars. There was a pile of sheets outside the door, so we thought at least they’d been changed. But inside, the room felt rushed or like someone had just left. The fridge was in disarray, there was hair by the tub and water-drop marks on the bathroom sink. By the bed, the nightstand had cup ring marks, and the carpet and accent chair had the usual stains. The tub fixture was a little loose, and there were cracks in the walls and tiles. Those were cosmetic issues.

Jonathan was working at the front desk and couldn’t have been nicer. His customer service was wonderful, and he was so kind to my family and me. I had no problems with the hotel and got great service during an event stay with friends. I had such a good experience that I stayed an extra night. Ivan was wonderful, and the weather was bad too.

This was one of my worst IHG stays, and I wouldn’t recommend the hotel. My first room had dirty sheets, hair in the sink and shower, and a bad smell that wouldn’t go away. When I asked to switch rooms, the front desk clerk put me in one with an open door, which remained an issue during my stay. The bathroom there was dirty too, and it came with just two large towels and one washcloth. The clerk, who had a poor attitude and stayed on her phone, said guests were limited to two towels a day. Housekeeping needs more training and a more professional approach, including keeping music at a reasonable volume while cleaning. I could also go on about the negative comments from the GM herself and the clerk who checked me in. If I could give this place zero stars, I would.