Quality Inn & Suites Danbury near University

I usually don't complain, but they charged my card twice, even though I hadn't broken anything or done anything that should result in a charge. The first time, the "manager" said he'd refund me, but I didn't believe him. After I checked out, I noticed another charge later that day. When I called, all I got was, "oh you're gonna have to talk to the manager." They also charge more than the website price, even when you're a member. They seem untrustworthy and unprofessional. A lot of the rooms are health hazards too. In rooms I saw, ceilings were leaking, a toilet tank was broken, and there were moldy smells. The picture I included is from one of the rooms I visited. If you're going to overcharge my card and then act dumb about it, have fun.

The doors into the hotel don't lock, so anyone can walk in at any time. The pool was closed for our entire stay, despite the website saying there was an indoor heated pool. Breakfast was pretty much basic cereal, toast and bagels, with waffles as the only hot item. Our room wasn't cleaned very well, and it had a broken window. If I'd known about all of this, I'd have picked another hotel. It was disgusting and a huge disappointment.

I was worried after reading the other reviews, but my stay was good. The room was clean and very spacious, and the staff were friendly and helpful. The pool was nice, though there were used towels left around it, and it was hard to find without signs pointing the way. They should add signs around the property. The bed felt too hard for me, so I didn't sleep well. I could hear traffic from Federal Rd, and I'd expect it may be similar on the other side since the highway is behind the hotel. Light sleepers will notice it. I skipped breakfast because the selection is very limited, just coffee, toast and cereal. A decent stay overall.

We booked for our anniversary hoping to swim in December, but the pool was closed. The website didn't mention that, while a sign advertises an indoor heated pool. The king room was bigger than I expected, though it wasn't very clean. The parking lot door says you need a guest card, but we could just walk right in.