Baymont by Wyndham Denver International Airport

The room was spacious, quiet, and very clean, as were the rest of the premises. We didn’t get to use many amenities, though the indoor pool looked nice. This is a busy, handy spot near the airport, and the staff were AMAZING. The young man who checked us in was kind and efficient while juggling several guests’ issues. My one gripe: breakfast starts late for an airport hotel, and some items still weren’t out when we had to leave. Shuttle rides need to be booked in advance.

I had planned to add two more days to my stay, but after what happened, I couldn’t. I emailed management and got no reply, and there wasn’t a manager present or available at any point while I was there. The experience left me feeling uncomfortable and unsafe. I would caution other guests, since cleanliness, professionalism, and basic respect were badly lacking. I checked in for January 5-7, and it was the first and last time I’ll stay here. Soon after entering my room, I saw what looked like a bodily fluid stain on the upstairs couch. That raised serious hygiene and guest-safety concerns. Around the same time, my key card quit working, so I went back to the desk to report both problems. The customer service representative on duty, an Asian male, told me several times to “step aside” and wait until the next day to speak with a manager. He didn’t arrange an inspection or address the sanitation concern that evening. When I asked what would be done, he said I was lying, demanded a photo, and spoke loudly and condescendingly. This happened in front of about ten guests in line. I stayed calm and respectful, but he dismissed me and kept raising his voice. I felt humiliated for reporting a legitimate issue, and no one treated my concerns with basic courtesy. I want to be clear that I wasn’t disrespectful or trying to escalate anything. I expected the same respect any paying guest should receive.

The room was clean, but our “double queen” booking turned out to be two full beds. They felt too small for two adults; my kids were fine, but I felt cramped compared with a real queen. I can’t speak to breakfast because the shuttle I wanted was already full, so I had to take an extra early one. For a $15 saving, I’d choose somewhere else among the 20+ airport options. The shuttle took more than 45 minutes to show up. While waiting, I saw every other hotel’s shuttle go by twice. I called to ask what was happening and sat on hold for 15+ minutes before hanging up because ours finally arrived. There were more passengers than seats, so we either had to sit on each other’s laps or wait for another run. Then we heard the driver rant for 20 minutes until drop-off. Apparently airlines often use Baymont for hotel vouchers, which may explain the low-cost feel of some amenities. Spend a little more and stay elsewhere.

I wouldn’t stay here again. I was very disappointed, especially after seeing so many good reviews about cleanliness and spacious rooms. Since it’s a Wyndham, I expected a decent place for the price, but no deal is worth this. I felt scared staying there with my toddler. Getting picked up was a mess. I called three times about the shuttle, and staff told me and another woman to leave baggage claim and wait at a certain spot. They sounded irritated and sighed on the phone. Nobody said there were east and west sides or that we needed the WEST side. Several of us waited in the wrong place, with no call back or help. We spent two hours waiting until another shuttle company asked who we were waiting for and pointed us west. The hotel can also be tricky to find if you don’t know the area. The room description listed a refrigerator and microwave, but there was neither, so our drinks stayed at room temperature with nowhere to chill them. The AC didn’t work well either. The condition of the room was awful. There were splashes on arrival, damaged and grimy carpet, hair all over the shower, a clogged drain, and clumps of hair in the blow dryer. The complimentary makeup wipe was crusty and covered in black mold. The sheets made my legs itch, and the door and lock were beat up. Everything felt old and poorly maintained. The elevator smelled of cigarettes, the breakfast sausage tasted freezer-burned and old, and two bagels were rock hard, so I threw them away. The place wasn’t very clean, and the construction doors shown in the photos were creepy.