City Express by Marriott Denver Airport

The employees were some of the best I’ve ever dealt with, and I’d come back for the service and location. The room could use some attention, though: the bathroom light flickered badly, and the AC didn’t work at all, leaving it quite warm.

We were moved to another room right away when they found out the heater wasn’t working. The room was clean, though I found hair in the shower when I stepped in, which is why I’m giving it four stars. There are lots of food options within walking distance, and the airport is close. I’ll return, but be aware parking costs extra. I had a ticket on my windshield in the morning.

Our room’s thermostat read 49°F, and the wall heater wasn’t working at all. We were traveling with our children and told the front desk the room was uninhabitable, then asked to move. They said we could use extra blankets or leave. We’ve never been treated this badly by a hotel anywhere, and we’re shocked. We will never stay at any Wyndham hotel again. Wyndham hasn’t heard the last of this. State law requires hotels to maintain habitable rooms.

The hotel was very clean and convenient, and the last-minute booking and shuttle worked out well. But the tall guy who drove us from the airport was aggressive and hostile, and it was scary. My grandma uses a wheelchair. He got frustrated loading it into the shuttle trunk, threw it in, and it tumbled onto the ground. He threw it again, coming inches from hitting the head of a woman in the back seat. I’d normally speak up about such outrageous treatment, especially the way he handled my handicapped grandma’s wheelchair, but as a small woman I was too scared for my family and my own safety.