Extended Stay America Suites - Raleigh - Research Triangle Park - Hwy. 55

The location is great, and the rooms are shabby but usable. Still, I can’t recommend staying here. I was next door to what seemed like a 24-hour heroin distribution center. People knocked, banged, pleaded, and yelled at all hours. Some of the customers couldn’t make it down the stairs and would be fading in my path as I came and went. It didn’t feel safe or comfortable.

I wanted to leave and get my money back. The service was unprofessional, and the front desk attendant wasn’t there when I needed plates and silverware. When I finally reached her, she was unprofessional with me. The room hadn’t been cleaned properly. There were strands of hair on the toilet seat and in the shower, no washcloths, and no extra toiletries like hand soap, shower gel, or shampoo. The stove and fridge were filthy too. This was the worst hotel in Durham, and I won’t be coming back. I wouldn’t advise anyone visiting from out of town to stay here. You get what you pay for. Good luck.

I have two young kids, so we didn’t stay in the room at all. I’d read reviews about frequent drug activity and tried to cancel a week before, but was told it became nonrefundable after 24-48 hours. When I went to see the room, there were black stains all over the carpet, it smelled of cigarettes and alcohol, and the bathroom looked disgusting. We didn’t come back to the hotel until checkout. It was the worst experience. If you’re fine with dirty floors, stinky rooms, and a nasty bathroom, this might suit you. I wouldn’t spend time or money at any Extended Stay again. Since I said I wouldn’t be staying, I think at least half of what I paid should have been refunded. I wish reviews let you give zero stars.

The staff were polite, but they couldn’t do much about the conditions. My room was filthy, there were no towels, and rotting food had been left in the refrigerator freezer. I couldn’t find any cleaning staff. This place falls short of the quality Extended Stay is usually known for. It seems to cater to transient guests and isn’t being kept up to standard. Management hasn’t corrected the issue mentioned in a review three months ago. I wouldn’t recommend staying here.