Motel 6 Euless, TX - DFW West

This was a very rough place to stay. The lobby felt like visiting someone in a county jail, and strange people were around all night. When I came through the lobby, a woman screamed obscenities at me, then said she was going to kill me in my room. I canceled the booking because of that. Management had told me my account wouldn’t be charged for canceling, but they weren’t honest about it.

The room smelled really bad, and when we opened the door there was a large dead cockroach and little roaches crawling on the floor. At check-in they said only one room was available. Once we saw its condition and went right back to ask for a refund, they offered another room, which made me wonder if that was really the only one. We got our money back and chose to drive home.

We were asked to leave before we could get an explanation about the mat. Staff said the system was down and wouldn’t let us check in beyond the two-week mark, but I don’t believe that was accurate. We’d stayed here for a month four years ago, and another guest who was already here could still add nights. I believe my 7-year-old autistic son was being discriminated against by the hotel staff. They clearly don’t understand how important it is for kids with special needs to be supported. The incident started when a maintenance worker came to our door around 4-5pm yesterday, took our Autism (ADA) floor mat, and left it folded neatly at the hallway corner with writing on its inside. A front desk coworker first blamed the rainy weather. After checking security footage, the worker said he didn’t know who it was and claimed it was a guest. But how would a guest be wearing a Motel 6 shirt with “staff” on the back? When we demanded the mat back, another maintenance worker said he didn’t know what it was and had thrown it in the dumpster under a few trash bags. My husband searched for 30 minutes and couldn’t find it. They said the trash had already been collected. Either a worker took it, or they aren’t telling us the truth. We found that out this morning. This is what our mat looked like when he stole it. We’re extremely disappointed by what happened.

The front desk clerk was helpful and the cleaning crew polite, but I had to get a refund. My room smelled strongly of mold, my family got sick, and there were roaches. My dog even ate a few while lying in the bed. The TV didn’t work, and the air conditioner stopped working too. The location was great, but I’d never book this property again.