Inn at Carnall Hall

Charlotte at the bar was the highlight of my work trip last week. I came in early when I was the only one there, and she took great care of me. We ended up having a really good conversation too. The hotel was clean and the staff kind, but service like hers is hard to find. They've got a gem in Charlotte.

The location is the only thing this hotel has going for it. They don't tell you until the day you arrive that there's no AC in the hotel, and they won't offer a refund or any compensation. There's plenty more wrong with the place, but that's the main thing people should know. I would never recommend staying here.

It had a cozy feel, the staff were really friendly, and the location was great. Everything was clean too. I'll definitely stay here again on my next visit.

Terrance greeted me when I checked in for a conference and made a great first impression. He was pleasant, professional, easy to talk to, and gave me useful local restaurant suggestions. You can tell he works hard. At the restaurant, Sam and Jesse were just as warm. They helped me figure out my food budget with the tax and included 20% gratuity on the tab, answered all my questions patiently, and stayed positive. They seem to get along really well. I slept well in the very comfortable bed. Just know the bathroom has limited counter space. You can hear people walking past the rooms, though most were considerate. Thanks to everyone from the front desk to the restaurant, I really enjoyed my stay.