Quality Inn Florissant - St Louis

They kept $50 from my $100 deposit because I ate breakfast and took my food upstairs. Nobody clearly explained a rule against that before it happened, and losing half the deposit over something so minor feels unfair and unreasonable. It comes across as a money grab instead of a legitimate policy. If they’re going to charge people this way, they should state the rule before taking their money. I wouldn’t recommend staying here unless you’re okay with losing part of your deposit over small things.

Guests come to hotels to rest, and waking someone unnecessarily is unacceptable. Maintenance repeatedly knocked on my door early, then came into the room and found nothing wrong with the bathroom. It was unreasonable to disturb my sleep before confirming there was a problem. Afterward, the staff were dismissive and didn’t apologize. This reflects poorly on their service.

The rooms were dirty and smelled of mildew and mold. I even had to change rooms because there were gnats in the bed. A male resident made me extremely uncomfortable and tried to follow me to my room, leaving me feeling unsafe. Most of the staff were rude, though the housekeeping ladies and Allie at the front desk were very hospitable. The worst part was dealing with Ms. Cee at the front desk. She misquoted the room rates and charged the wrong card twice, even though I’d already checked out. When I said I wasn’t comfortable providing my bank statement and asked for corporate’s number, she hung up on me twice. Her behavior was rude, unprofessional, and completely unacceptable. I’d planned to keep my negative comments to myself, but my experience with Ms. Cee was so frustrating that I felt I had to share it.

After a long week on a business trip, we expected to rest and get decent hospitality, but that wasn’t our experience. The property looked filthy and uninviting as soon as we walked in. We didn’t even stay the night, but when we tried to address the situation, management, especially Sarah, insisted we cancel through Expedia so they could still charge us for one night. That felt unfair and unethical. Both the manager and receptionist had poor customer service, and they don’t seem fit for hospitality jobs. The location needs a serious change in management and staff if guests are to get the level of service they deserve.