Home2 Suites By Hilton Georgetown Austin North

My event was at 6 pm, so when Home2 Suites by Hilton Georgetown Austin North couldn’t check me in on February 14 at 3 pm because of a power outage, I had to scramble to find another hotel at the last minute. I tried digital check-in as the desk suggested, but it failed and I never got a key. I ended up booking another Hilton. What I can’t accept is being charged for a room they couldn’t provide, even though I’d reserved it months earlier. The explanation was that someone had hit a pole, so it wasn’t their fault. That’s like paying for a TV a store doesn’t have in stock. They should refund me and put back the points I had to use elsewhere. LaToya and the managers, your reply now sounds like you care about customer satisfaction, but it feels like show. After talking with your staff, I asked corporate for help and your staff stopped responding. You have my contact information. Call me. It shouldn’t be this hard to resolve something with a major brand like Hilton. Unbelievable.

The location worked well for the activities we came for. We stayed three days, and the room was a decent size with a comfortable bed. I also enjoyed the breakfast and having coffee available around the clock.

The room was clean and didn’t look old or dated, but I couldn’t sleep well because the bed wasn’t comfortable like most Home2 beds I’ve had. When I first went in, it was completely dark and none of the switches worked. After I went back to the desk, I was told I needed to put my card in the wall slot to turn on the power. It’s hard to see that when you walk into a pitch-black room. I arrived at 1 am and couldn’t find parking out front, which made me nervous about walking around from the back by myself. I must have entered through a side door, which was locked. I knocked and Chris let me in and checked me in quickly. I was annoyed that online check-in hadn’t worked and that I couldn’t get a digital key without checking in online first. I asked Chris for the Gold member goodie bag I’ve received at every Hilton Honors hotel I’ve stayed at. He said they only give them to Diamond members. He did offer me water, which I appreciated.

The breakfast was amazing, and everyone we met was friendly. We’ve stayed at several Home 2 Suites, and this was the best one. The bed was comfortable too. My only suggestion is adding a functional trainer, or cable machine, to the gym. The dumbbells were a great selection, and I liked that the gym had an adjustable thermostat.