Econo Lodge Hammond

I travel for work and know it’s common for hotels to refund an unused night after an early checkout. On the phone, the representative insisted that every hotel refuses refunds for early checkout. When I asked whether leaving even a day early meant losing the extra night’s payment, he said yes. I told him he was lying and that I didn’t want to do business with the company. He then offered to ask management whether they’d make an exception. I said I wasn’t staying after being lied to. He replied that he already had my card information, that I’d accepted the terms on a recorded line, and that he was charging it anyway. I said he could charge it and I’d call VISA afterward to report fraud, and he could deal with VISA’s lawyers. He repeated that the recorded call showed I wanted a room and that he’d run the card regardless. I repeated what I’d already said. Then he got angry, told me, “I’m sorry you’re too poor to stay here,” and hung up. I don’t know if this customer service rep thinks he’s still in the caste system, but he tried to bully me into getting a room. I’d never stay at this business. The representative was manipulative and unprofessional, and I can only imagine what it’s like at the hotel. Choose somewhere like the home2suites by Hilton or a small mom-and-pop place that respects American culture and values.