Choctaw Landing Casino & Resort, Trademark Collection by Wyndham

I came to broken bow with about 11 family members on 03/06/26 around 10pm, mainly to take my mom to this casino for her 60th birthday. We planned to visit every day while in town, and had hoped to spend the week there. There were exactly 12 of us, two were 18 and everyone else was 21 or older. Ten family members joined the rewards club and earned 17 spring break shirts through the promotion, though not everyone wore one for the photo. I brought in outside alcohol, which I now understand wasn’t allowed. I thought it was okay as long as we were spending money. I accept that I broke a rule, and I would have been fine being asked to dispose of it or return it to my vehicle. Instead, an angry female employee looked at me with disgust and pointed me out to 4 or 5 security officers, saying, “that one has a bottle.” It felt demeaning, like I was an animal. A security officer asked if I had a bottle. I said yes, and he told me I couldn’t have it and had to leave. I said okay, told my family I’d meet them outside, and left. The rest of them came out 5 minutes later. The way it was handled felt aggressive and intimidating, when the situation didn’t call for that. The employee never spoke to me, but approached as if she’d already told me several times. It was embarrassing and mortifying, especially since I’d planned the whole trip around the casino. The experience left a bad taste in our mouths. Please have staff communicate better and avoid escalating things. My brother-in-law also had his wallet stolen. We asked security for help. They were nice, but didn’t do anything. We suspected someone at the slots had taken it, and that turned out to be right. After we’d already asked him and checked under his seat, the man eventually came over and said he’d found it there. That was my only other interaction with staff. The security team seemed nice, and from their faces I got the impression the female employee was making them kick me out.