Southwinds Inn by The Gold Nests

We paid $225 per night for a two-night stay booked through Capital One Travel. The location is great, but the property felt neglected and the owners were unresponsive. We arrived late after an I-95 shutdown and found the door slightly open, which was alarming. In the kitchen sink there was sand and gravel. The coffee maker still had someone else's used filter and grounds, and there was dish soap but no sponge or brush, no paper towels, and no spare toilet paper. The worst issue was hot water that ran out after three or four minutes in the shower. I texted Ely at 9:05 a.m. Saturday, not Sunday, and called at 10:45 when I hadn't heard back. She replied that she preferred texting and said she'd contact a plumber immediately. Hours passed without an answer to my follow-up texts. Another renter told me Nicolas was working at a neighboring property. I told him about the problem, and he went back there. I stopped his truck as he was leaving after repeatedly telling Ely I had an appointment and needed a shower. I was getting into my vehicle when Nicolas came to my unit. He and a maintenance worker checked the water heater, but no one told me what they found, and the shower still only gave us three or four minutes of hot water. Nicolas said a plumber wasn't available. At checkout I raised our dissatisfaction and sent photos of the dirty refrigerator, faulty toilet, and short hot-water supply. Ely and Nicolas never replied. I did not disappear, and nobody contacted me further. In response to the owners, I have call times, texts, photos, and every receipt to support what I described, and will gladly provide them. The communication was abysmal. They should acknowledge this wasn't handled properly.