Residence Inn by Marriott Philadelphia Willow Grove

This has become my home away from home. I’ve stayed here for weeks at a time over the past several months and highly recommend it. The rooms are comfortable, I feel safe, and the staff respond incredibly quickly. I love Marriott hotels in general, and I’m grateful for how welcoming this location has been.

I never checked in because of an unpleasant interaction with the receptionist. She asked for two separate payments up front. When I said that seemed absurd, she told me she wouldn’t check me in and that I should stay somewhere else. The property looked sketchy and had mixed residency. Travelers, beware!

The online photos made the property look much nicer than it was in person. The condition and maintenance fell far below what I expect from the Marriott brand, and the cheaper price compared with other local hotels wasn’t worth it. Several of us had bookings for three months or longer, but after we reported all the problems to our company, they quickly moved us elsewhere.

The layout worked well for a family, and the area felt safe. It’s central to many good restaurants and a reasonable drive from lots of fun activities. But cleanliness and hygiene left a lot to be desired. There were bugs inside and out, and the pool was never clean, it was swampy for most of our stay. We asked for room service every day and never got it, so we had to keep up with cleanliness ourselves. The rooms were dated and run down, with holes in the carpet and poorly patched holes in the walls and doors.