The Westin Houston, Memorial City
About this property
Want to take a rest and explore the city? Hotel "The Westin Houston, Memorial City" is located in Houston. This hotel is located in 17 km from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Memorial Hermann Memorial City Medical Center.
Popular facilities
Good to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Breakfast
- Available
- Extra bed
- USD 25
- Reception
- 24/7
- Pets
- Allowed
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, English, Multi-language staff
- Smoking
- Smoke-free
Rooms
Reference price
1 / 3 Traditional Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- coffee
- desk
- fridge
- hairdryer
- heating
- iron
- kitchen
- microwave
- mini-bar
- private-bathroom
Traditional Double room: Room Amenities
- safe
- shower
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- wardrobe
- water
Executive Double Suite with balcony
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- balcony
- bathrobe
- desk
- fridge
- hairdryer
- heating
- iron
- mini-bar
- mirror
- private-bathroom
- safe
Executive Double Suite with balcony: Room Amenities
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- wardrobe
- water
1 / 5 Deluxe Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- coffee
- desk
- fridge
- hairdryer
- heating
- iron
- microwave
- mini-bar
- private-bathroom
- safe
Deluxe Double room: Room Amenities
- tea-or-coffee
- telephone
- towels
- tv
- wardrobe
- water
2 Bedrooms Presidential Suite with balcony and with city view
- Private bathroom
- air-conditioning
- balcony
- bathrobe
- desk
- fridge
- hairdryer
- heating
- iron
- mini-bar
- mirror
- private-bathroom
- safe
2 Bedrooms Presidential Suite with balcony and with city view: Room Amenities
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- wardrobe
- water
Guest reviews
Recent reviews shared by hotel guests
I was disappointed when I arrived to find that my room didn’t have the soak tub it had specifically been advertised with. The front desk said they couldn’t help because I’d booked through a third party and told me to contact Amex Concierge. Amex later confirmed the room was supposed to include it, so it wasn’t a misunderstanding. The hotel offered only 2,000 Marriott Bonvoy points, which felt like a slap in the face. I also paid $30 a day for parking, and no one greeted me when I arrived, though other guests were greeted. For a Westin, I expected much better accuracy, service, and accountability.
As an event planner, I was impressed by the venue walkthrough with Teri. She showed us lots of options, came up with great ideas we hadn’t considered, and was happy to work with us. She took her time and gave us a beautiful gift, too. My client chose this hotel after our visit. Teri is awesome!
Happiness at the front desk is incredible and super helpful. Still, a hotel should be able to answer its phones. I spent 45 minutes trying to confirm whether a room I’d booked for a client was paid for. The reservations staff just bounced my call back and forth, and the day shift front desk never picked up. Now I have to go into this blind. Thanks for nothing!
I stopped by the Starbucks upstairs and Ms. Porter and the staff treated me so well. We had a great conversation that made my day, and my drink was really good too.
I stayed at the Westin in 2024 and had a very nice visit, but this review is about the service I received in Jan 2026. A third-party event that was supposed to take place at the hotel ran into an issue, so I decided not to make the trip to Houston. I called the front desk and they quickly handled my reservation. Jennifer and Alex were professional and empathetic. Between their help and my earlier stay, I highly recommend the hotel.
Amenities
Everything available at this property
General Services
57 available- ATM
- Shopping on site
- Computer
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoke Free Property
- Heating
- Security guard
- Newspapers
- Gift shop
- Express Check In/Check Out
- Garden
- Terrace
- All Spaces Non Smoking (Public And Private)
- Room service
- Iron and board
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Shoe shine
- Telephone
- Iron
- Cafe
- Car rental
- Sun Deck
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
- Year of construction
- hotel
- American Express
- MasterCard
- Visa
- Check In Hour
- Check Out Hour
- Laundry service
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Lift access
- Newspaper stand
- Shop
- Concierge
- Luggage room
- Clothes dryer
- Café
- Non Smoking Area
- Highchairs
- Snacks
- Non Smoking Establishment
Accessibility
3 available- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Internet
3 available- Free Wi Fi
- Internet
- Wi Fi
Parking
3 available- Parking
- Parking nearby
- Car park
Meals
10 available- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Restaurant
- Snack bar
- Vending machine
- Kitchen
- Air conditioning in Restaurant
- Breakfast buffet
Business Services
7 available- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
- Conference room
- Meeting room
- Business centre
Recreation & Wellness
2 available- Massage
- Spa centre
Pool and beach
6 available- Swimming pool
- Indoor Pool
- Outdoor pool
- Indoor freshwater pool
- Outdoor freshwater pool
- Sun loungers
Sports
3 available- Fitness facilities
- Gym
- Fitness
Pets
1 available- Pets allowed
Room Amenities
8 available- Non Smoking Rooms
- Fridge
- Cable TV
- Hairdryer
- Flat Screen TV
- Shower/Bathtub
- Shower
- Toiletries
Languages
3 available- Spanish
- English
- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
5.2 km
30.3 km
1.7 km 22 min walk
13 m 1 min walk
Attractions
20- iFLY Indoor Skydiving - Houston Memorial1.7 km 22 min walk
- Memorial Oaks Funeral Home & Cemetery6.8 km
- Terry Hershey Park7.6 km
- Gerald D. Hines Waterwall Park9.6 km
- Water Wall9.6 km
Restaurants
20- Starbucks13 m 1 min walk
- 024 Grille40 m 1 min walk
- Au Bon Pain75 m 1 min walk
- KUU Restaurant98 m 1 min walk
- Haywire100 m 1 min walk
Transit
20- George Bush Intercontinental Airport - HoustonAirport30.3 km
- Dan Jones International AirportAirport31.3 km
- Gessner Rd @ Westheimer RdBus5.2 km
- Line 39Bus5.9 km
- Line 47Bus6.4 km
Stay rules
Important conditions for your stay
Fees and optional services
Extra beds
Extra bed (1 available) - Extra charge may apply
Deposit
Deposit required
Hotel information
- Total rooms
- 289
- Floors
- 22
- Year built
- 2011
- Last renovated
- 2019
Electricity
- Voltage
- 120 V
- Frequency
- 60 Hz
- Socket types
- A, B
