White Buffalo Club

It’s a nice place in Jackson, with a spacious room, a comfortable bed, fireplace, and patio. The staff are exceptionally friendly, the gym is good quality, and the hotel is close to the town square. The carpet could use refreshing, and the shower door opens in a way that blocks the handle, making it hard to turn on the shower. I’d happily stay here again when I’m in town.

Jackson itself was lovely, so our mini honeymoon wasn’t completely ruined, despite the poor lodging and lack of response from staff. We booked partly for the restaurant and bar, but both were listed online as open and turned out to be closed. When we asked for recommendations, one staff member barely looked up from scrolling on her phone, with a leg propped on the desk, and said she couldn’t think of anywhere open. Plenty of places were open, and a few suggestions would have helped since the amenities we’d booked for weren’t available. Front desk staff being on their phones became a pattern, though we did meet some better staff during the stay. For the first two mornings, trucks unloaded in the alley beside our room at 6 a.m. One driver dragged his metal ramp down the alley to the next hotel. The beds and pillows were both rock hard. That alone might not have been a deal breaker if the other issues had been handled. We asked twice to talk to management. On the first day we were told “he” would be there the next day and given approximate hours. When we never saw him, we left our number, but nobody called. For similar prices, there are much better options in town.

The food was phenomenal as always, though I don’t think the service matches the price the way it used to. On our last visit we tried the Himilayan Salt Block, and it ruined a very expensive steak. This time, I watched nearby tables get sizzling steaks on salt blocks that looked overcooked. Unless you like steak well done, don’t pay $5 for the salt block. It may ruin your steak.

The evening started out in the hallway, which was a bit disappointing, but things turned around as dinner went on. Our server, Lilia, was the nicest and funniest ever and made the whole night. We laughed, cried, exchanged numbers, and promised to be friends forever. I had dinner here the other night and had to mention how awesome the service was. If you’re in town and want a great time with friends, I recommend asking for Lilia. She’ll lead the way to a wonderful evening. Thanks again.