My Place Hotel-Nashville East/Lebanon, TN

We got clean rooms, comfortable beds and pillows, and the price was about half what other hotels in the area charged. Definitely good value. The only odd thing was that someone came to the door twice within about three minutes right at checkout time.

I’ve stayed at many My Place hotels around the country and usually had a great experience, including clean rooms and easy check-in and checkout, even when traveling with cats. This one was overpriced at $171 for one night, and the room felt like a freshman college dorm. The service was the worst I’ve ever had at any hotel. I left feeling they were rude and unhelpful throughout. Before booking, I called about using the side door because our room was at the end of the hall right next to it. With animals, easy access matters for their comfort. I made that very clear, and the clerk nodded before taking payment. But after an eight-hour drive, I found the door wouldn’t open. I tried each card ten times, then went to the office to ask if there was a trick. The attendant giggled and said sometimes it works and sometimes it doesn’t. I tried at least 20 more times, with no luck. She knew about the door before I booked, and once you pay, there are no refunds. I asked politely to move to the other pet-friendly room, but she giggled again and said it was on the same side on the second floor. When I asked if she was serious, she said, “I don’t know what you want me to say.” She rolled her eyes and told me I could use the front door. I was upset that I’d paid for a room with a broken side door and felt like I was inconveniencing her from the moment I arrived. Earlier, I’d called to reserve and spoke with what I was told was the manager. She was rude from the start when I tried to clarify the price, because I’d been quoted a different amount when I called earlier with a question but didn’t have my card handy. Her attitude on the phone had already made me uncomfortable, but I still chose this hotel because I’d liked other My Place Hotels and specifically wanted to visit this one. I later learned the manager had told the desk attendant not to book me if I came in. The girl didn’t know who I was and said she’d been “nice for booking me.” I’d only asked a question and got attitude right away. By then I was worn out from the day and the earlier stress with the manager. I raised my voice out of frustration, and the girl kicked me out. I asked for a refund, but she said no and told me I could leave the premises. I wouldn’t leave without a refund. It felt like verbal bullying to tell a paying guest to leave without offering their money back. She had earbuds in while talking to guests, and I don’t know why anyone would simply walk out after paying because of a young, unprofessional woman’s bad attitude. She called her manager in the back room, privately, and eventually I was refunded. Find a better hotel.

I travel for work as a trucker and stay in hotels often. Patrick and Connie went above and beyond to help me find parking for my RGN/lowboy truck, giving me several options. They were both kind, pleasant, and easy to deal with. The room was clean, quiet, and comfortable. I loved the recliner, and the kitchenette was a surprise, with a full-size fridge and ice maker plus a two-burner stovetop. It’d work well for families or business travelers. The hotel isn’t expensive and felt worth every penny. Highly recommend it.

The beds felt like sleeping on pillows, and the rooms were exceptionally clean, with an ice maker too. Amy was wonderful, very friendly and helpful. A peaceful stay and definitely worth it.