Beverly Condos by Barsala

The front office has been great, and I really appreciate them so far. Ibrahim, I believe that’s the maintenance gentleman’s name, needs a raise. He’s always efficient, polite, and reliable, truly the person holding this building together.

I spoke with Ricardo on February 11, and he was accommodating, professional, and proactive about maintaining the fitness center. It’s great to see how much they care about keeping the residents’ gym in top condition. We look forward to continuing our partnership.

I made a second noise complaint about the same neighbor, who has continued to be extremely loud, especially late at night. I emailed around 10:30 AM yesterday and heard nothing all day. I sent a short follow-up around 4 PM just to check they’d received it and would take the appropriate action. This morning I followed up again around 9:00AM, still with no update by email or phone. I finally called the office at almost 3 PM because I didn’t want the problem to drag through the weekend, when the office is closed on Sundays. When they answered, Taimy the Leasing Specialist said they would try contacting my neighbor again, but she minimized my concerns. While I tried to explain how the noise was making me uncomfortable and how stressful and frustrating it had been, she started LAUGHING. I was only asking for the neighbor to lower the volume a bit instead of shouting all the time. Taimy kept interrupting and talking over me, and it felt like she wasn’t listening at all. A couple of weeks ago I made a noise complaint about the same neighbor, and the general manager responded promptly and professionally. This time, Taimy’s behavior felt highly unprofessional, inappropriate, and rude. An office assistant shouldn’t laugh while a resident is making a complaint and explaining how frustrated they are. Completely unprofessional.

The building may look decent from outside, but living here has been a nightmare. The pool is often dirty, plumbing problems keep coming up, and the mold still hasn't been dealt with. Packages and mail go missing regularly, too, and management does nothing about it. I also had a cleaning person take a sealed envelope from my door. Ricardo, the building manager, said she thought it was trash, despite the camera footage showing her reading it first. He didn't act on it, and later claimed he'd emailed me an update. When I asked him to forward it, he admitted he never sent it. Getting anything done takes repeated follow-ups, and he ignores emails or says he's too busy. The worst part was the money. They somehow took almost $10,000 from my account. I emailed the leadership team several times and got no acknowledgment, so I filed a dispute with my bank. After investigating, the bank found the transaction unauthorized and returned the money. Management then charged me $75 in late fees anyway. I have photos of the overcharge and the envelope incident. They also raise the rent by the maximum allowed each year, about $300 more per month at every renewal. This place feels like a scam. They'll take your money, ignore you, and leave you to deal with the stress. Stay away.