Homewood Suites by Hilton Los Angeles International Airport

The rooms are spacious, clean, and laid out well, with comfortable beds. This was my first time staying by the airport, and the location is super convenient for an early flight. The AC didn’t work and the front desk went completely quiet about it, though everyone was nice. It’s great if you can get a good rate through the Hilton app or Hotel Tonight.

The LAX location, dependable shuttle, and convenient rental car company were the main positives. We gave this place another chance because of the location, but the rooms need attention. The carpet and headboards were ripped and the lampshades were beat up. During our first stay a few weeks ago, the water was lukewarm at best. The hotel told us that was how the company was participating in climate awareness. When we came back from vacation, our first assigned room was still dirty from the previous guest. The second was fine, but smelled and still needed cosmetic repairs. There was a letter in the room saying the “boiler” had been fixed. The water was hot, at least. We waited in the lobby because our flight was later in the afternoon, and every guest checking out had a room complaint. The lobby bathrooms require a key card, so after checkout the receptionist had to escort you to unlock the door. The lobby looks great and the place had promise, but I posted a few pictures and could’ve taken plenty more of things needing repair.

This is a handy place for a quick LAX layover, though there isn’t much to see or do nearby. We checked in through the app and asked for a digital key, but never got one, so we still had to check in in person. The hallway smelled funky, while our room was fine. The restaurant on site was nice, but pricey for what we got. They didn’t have a plant-based burger, so I chose pasta with cream sauce since red sauce wasn’t available. It lacked flavor. The coffee setup was another miss: whoever stocked the Keurig left only decaf, and I didn’t realize until morning. There were no sugar packets or stir sticks either. Small things matter. There’s a rooftop deck, but it isn’t maintained, and we only went up to see the view.

During our first stay, a musty, strange smell in our second-floor room bothered me enough that by day three my husband paid for another room. We travel a lot and were out much of the time, but the odor was still noticeable. After we’d paid for two different rooms, I called the front desk and spoke with Alex Daniel. He was professional, kind, and really understanding. He explained that parts of the second floor were still being renovated, which may have contributed to the smell. He went out of his way to make things right and made sure we felt looked after. We appreciated his honesty and customer service. If you have an issue during your stay, I recommend asking for Alex Daniel.