Courtyard by Marriott Louisville East

I've stayed at Marriott hotels for years and have lifetime Titanium Elite status, and I've never had this kind of experience at one. I thought the recent facelift might have improved this place since my last stay. There were nasty bugs crawling on the walls and a tangerine on the floor beside the bed. The TV remotes didn't work. I killed the bugs and tossed the old fruit, figuring those things weren't the end of the world. I called the front desk about them and asked for help with the remotes. The woman said someone would come right down, so I got out of bed and waited 22 minutes. When I called again, she curtly said he was coming but had to go to another room first. I shook my head and asked her to cancel it. Problems happen, but the way they handled this was the issue. I'd think twice before booking this Marriott.

Dear Management, The room I was given smelled strongly of paint, and it wasn't comfortable to stay in. The door lock also gave me trouble, and neither the heat nor the air conditioning worked properly, so I was hot. I had to leave the patio door cracked to air the room out. I was told I'd get points for staying in a renovated room that wasn't ready, but they still haven't appeared in my account. When I mentioned the problems to the construction team, they were surprised I'd been assigned that room because they thought it wasn't ready for guests. As someone who stays at Courtyards often, I was disappointed. I was also the only guest on my floor, and the experience fell short of the standards I expect. Sincerely

We didn't get checked in until 3 a.m., and the staff offered us noon checkout instead of 11 so we could catch up on sleep. They were amazing and really accommodating. The rooms were super clean, and the hotel smelled like cleaning products as soon as you walked in. The decor is a bit dated, but it wasn't too bad.

The Bistro was just okay. I think the fast food places nearby would have been a better choice. Also, the front entrance was being renovated, and at night I had a hard time spotting the sign that redirected guests. This was my first time in Kentucky, on a work trip for a few days. My flight was delayed, so I got in close to midnight. Mason checked me in fast and moved me to a quieter room. I ran into him at the desk a few times when I had questions, and I appreciated how consistently helpful he was. The room was a little nicer than I expected. The bed was comfortable, and having a desk was useful when I needed to work from the hotel. I didn't notice any USB ports, though I usually use a regular plug anyway. It was a nice stay for work.