Wingate by Wyndham Matthews/Charlotte

The indoor pool was my son’s favorite part. He had fun, and it was clean. We both loved the stay, especially my son, which mattered most to me. Our room was just right: I had space to work on my laptop, and he enjoyed the room we had. It felt like a vacation away from home, and being so close to his school was a bonus. We’ll definitely stay again.

The pictures online looked good, and so did the reviews, but the whole hotel had a strong mildew smell when we arrived. There were stains on both pillowcases and the sheets, sticky residue on the countertops, mildew on the windows, and several other problems. The front desk and manager were very rude and didn’t help when I asked about a cleaner room or a full or partial refund. My family and I had driven 15 hours, and since they wouldn’t offer a refund or even a credit, I had no choice but to stay.

The staff were really helpful, the room was very clean, and the bed was super comfortable. Breakfast was excellent too.

Really clean, good service, and nice staff. The rooms were spacious, and the place was quiet with a pretty area around it. It’s not far from much, and you can find anything you need nearby. Breakfast starts early and was awesome. I’m happy with everything.