Wyndham Garden Miami International Airport

I stayed here for a week for work and would generally recommend it. The big downside was the shuttle, which was unavailable and unreliable, so we had to Uber to and from the airport. Only one elevator worked during the whole stay. Breakfast was a ripoff at $20 for sad-looking eggs, cereal, and terrible burnt coffee. The pool was much smaller than the hotel photos and felt unwelcoming by the main entrance, facing the busy road. The rooftop restaurant area was fun for plane spotting. The salads were good, but the rest of the food was fried and tasteless. The bed was really comfortable, and the room was a good size and reasonably clean. As other reviews mention, gaps in the bathroom doors mean limited privacy, though sliding the door shut between the bedroom and the rest of the room worked fine. It was quiet overall. I didn’t even hear the young family next door. There was some traffic noise, but it barely stood out with the aircon white noise. The hotel is clearly across from the MIA runways and on a busy road, so what do people expect? The aircon was standard and had no problems, though it couldn’t be turned off and kept circulating. Most people like it running anyway. The fridge worked fine once I turned it to the coldest setting when I arrived. The only microwave was in the lobby, which was fine since I rarely needed one. The gym was decent, with a few cardio machines and one bench with free weights. Parking was free, spacious, and convenient in the lot right behind the hotel.

The bed was decent, but the showers were freezing. I tried several times to reach the front desk before arriving and couldn’t get through. They wanted $50 for an early check-in even though we were leaving in the middle of the night. They called it standard for the industry, despite Hampton accommodating us just a few days earlier. I’ll actively avoid Wyndham going forward.

We got in late, after calling to say we’d arrive around midnight. There was nobody at the front desk when we showed up. Staff appeared after ten minutes and said there were no clean rooms, so we waited another 30 minutes while he cleaned one. It was still a bit of a mess. We only had 10 hours before checkout, so all that waiting felt like a waste. I’d already contacted the manager and corporate office, but they wouldn’t compensate us at all. I would’ve gladly taken some rewards points or something. Wyndham is such a waste. Breakfast was awful too, with grey eggs and juice from concentrate. There was no shuttle to the cruise port.

The rooms are very nice, and the front desk gives a consistent greeting and goodbye. I’ve paid much more for places that were far worse. The restaurant is where things go wrong. The team is great, but they’re completely overwhelmed, and the service, and the revenue, are clearly suffering. They need more staff. I’ve rarely seen a problem this severe. I hope they can sort it out for the sake of both guests and employees.