Red Roof Inn & Suites Newport – Middletown, RI

Being pet-friendly made our two-night stay at Red Roof Inn Rhode Island even better. Staff were nice and accommodating, and the simple breakfast was good. We felt safe in the commercial area, conveniently near tourist spots, grocery stores, and restaurants. It was our first time here, and we had a pleasant experience. The room was clean and spacious, though the bathroom was a bit small but fine. It's a two-story building without an elevator, so keep that in mind if you have a lot to carry. We really enjoyed our stay and hope to find the same experience at other Red Roof branches across the USA.

This was the worst hotel I've stayed in, and I won't be back. The room was very dirty, the bathroom tiny and dirty, and I had to wash the towels before using them because they didn't look clean. The window and bed were both broken. We were made to take out our own garbage or have it deducted from the deposit. The manager or owner lives upstairs and charged us extra for a two-hour late checkout, even though we tried to check out twice and argued each time. We were only one minute over the hour each time, but staff had already started to "clean" the room so we couldn't go back in. There were only three customers, yet they put us right next to others and we heard people on both sides all night. Some guy who works there yelled at me, and I couldn't understand him, but it was something about keeping the door open while I took my luggage outside with my dog.

We were there for the weekend to visit a family member. The location was convenient and the service was good, so it served its purpose, but I wouldn't stay again. It felt overpriced for a modest, tired room. New floors and fresh paint in the main room made it feel cleaner, but the walls were thin and we could hear everyone and everything. The room was dark, especially by the entrance. The bathroom was VERY small, had no counter space, and the door hit the toilet when opened.

I was staying here for a second time, and they took my deposit because people were horsing around in a hallway. One worker asked me for a cigarette, which felt unprofessional. The man has a horrible attitude over the phone, and customer service definitely needs work. They left dirty towels beside the sink. I know because I put them there, checked out, then came back to the same room the next day and found them in the same spot. They literally kicked us out and banned us on Christmas. The attitude was horrendous.