FairBridge Inn Express

The office had closed at 5, so there was nobody around to replace the two key cards they gave me, and neither one worked. I ended up spending the night in my coworker’s room because no one was there. Worst hotel I’ve ever seen or stayed at.

Mrs Rodgers at the front desk was so upbeat and made sure I was happy with my stay. She went above and beyond for the clients, and she’s a great worker.

For $40, the stay was decent, though the front desk required a $50 cash deposit. The nighttime staff woman was friendly and answered my questions about the reviews I’d read. The building was well lit, and I didn’t see any roaches or mold, just rust. The A/C worked, but there were stains throughout the room, the toilet wouldn’t flush, and the room smelled mildewy because ventilation seemed poor. I’d bring my own sheets and blanket. I’d only stay again if I could get a room next to the office.

The location is bad, behind a used car lot and beside an abandoned restaurant, and there are too many problems here to list. Staff were argumentative and wouldn’t take responsibility; the manager was rude, unprofessional, and seemed to know little about customer service. The workers are all family, according to my experience. There’s no overnight or early morning attendant. They require a $50 incidentals deposit, and even if you pay cash they still keep your credit card information on file. The cash is returned only after the room is inspected, which doesn’t happen until after 7 a.m. on checkout day. If you leave earlier, they won’t work with you to get it back. These practices feel shady and scammy. Avoid this place if you can, you could lose more than you save. The photos speak for themselves; this should be rated zero stars.