La Quinta Inn & Suites New Haven

We were stuck at the hotel after they refused to refund us so we could find somewhere else. My wife, our three-month-old, and I were visiting family in Connecticut, and this was one of the worst stays we’ve had. The room was filthy and looked like it hadn’t been cleaned. The walls and couch were stained, the floor looked like it hadn’t been washed in ages, and the vent was disgusting and smelled awful. The bathroom was just as bad, with walls that looked close to caving in and derogatory writing on the sink. That’s unacceptable, especially in a place taking families. We’d booked multiple nights, but the hotel gave our room to someone else. A man used a key they’d issued him to walk straight into our room while we were inside with our baby. As parents, we found that terrifying. There was no sense of safety or privacy. The place felt dirty, poorly maintained, and dangerously mismanaged. I wouldn’t recommend it to anyone, especially families or people with children.

I want my money back, and I’ll never stay there again. The room they assigned was already occupied. Someone’s things were inside, and it looked like they’d just showered. The bed was broken and sank toward the back when we lay down, so my husband and I slept terribly and missed breakfast from being exhausted. I cut my finger on the bathroom wall. I’m worried I could get hepatitis from it, and I wish I’d taken photos. The room was in rough shape: dried old food on the nightstands, a desk chair with holes, and lampshades that should’ve been white but were yellow with stains. We had a view of the industrial park. They also charge extra per night for parking, and there was a sign threatening a $250 charge for smoking in the room. On the way out I asked to use the downstairs microwave, which was clearly there for guests during breakfast, and the woman said no. The staff looked miserable, nobody smiled, and everyone wore street clothes, so I couldn’t tell who worked there. That place should be closed, and I’m reporting it to the health department.

I’m only staying here because a house fire left me without a home, but this is insane. The room they gave us had pee all over the floor and walls. Nobody cleaned it all day, and the cleaning staff and front desk refused to take care of it. They laughed in my face when I had to clean it myself. One person told me to deal with it until Monday. The room also has electrical problems, the light switches don’t work. I highly do not recommend this place.

I stayed at this New Haven hotel for three days, and housekeeping didn’t clean my room once. On day two I asked why, and the housekeeper said I’d asked them not to clean it, which wasn’t true. On the third day I spoke with management. I’d left the room in a particular state to see whether they’d clean it, and they hadn’t. I won’t choose this hotel again. I think I deserve at least one night refunded because of this. The manager said rooms that are “very nasty” won’t be cleaned until checkout. I told him my room wasn’t nasty and that housekeeping is meant to freshen rooms. He tried to take back what he’d said, and I filed a complaint with corporate management.