I won't return or recommend this groomer, and I'll tell my vet how she treated me since they were the ones who suggested her. When I picked up my cat, she was smiling and friendly. I asked if she'd been annoyed with me earlier, but she didn't say no. I reminded her she'd told me four different times that the appointment would take 3 hours. She said that was in the email, as if I should have known. I explained I don't remember things like that because of how my brain works and what's going on in my life. She gave me that same flat, challenging stare, like I was wasting her time. I said I felt she'd treated me like a waste of time before and after the appointment. She didn't respond, then said she needed to get back to the pet she was grooming. When I said I wouldn't be coming back, she just said okay and left. I'm 48 and had never had a pet groomed before. My really old cat can't groom himself, and brushing hurts him, so he won't let me do it. His fur wasn't that bad, just an undercoat he couldn't reach. I was worried and didn't know what to expect. The website wasn't clear about scheduling, so I'd messaged her beforehand. When I arrived, I asked how long it would take. In a very formal, monotone way, staring into my eyes, she said 3 hours. I explained about his coat, and wondered aloud if that might mean it wouldn't take as long. She replied, in the same manner, “We allow 3 hours.” During our conversation she said twice more, “We allow 2 hours.” She looked completely emotionless. I was kind the whole time and asked what the timing depended on, but she didn't really explain. She said twice that it depends on the pet, and when I tried to understand what that meant, I had to offer this-or-that questions and got only yes or no answers. Maybe that doesn't sound unkind, but it felt that way.
