Time Square Apartments

Everything is walkable from this excellent location, bars included. The rooms, though, were in deplorable condition. My first room hadn’t been cleaned, and the next one was dirty too. The TV didn’t work, and there was no Roku remote. There aren’t any trash cans, so guests leave rubbish wherever.

For $200, I ended up in a room beside the lobby and couldn’t sleep because of the noise. The place was also nowhere near clean enough: hair was stuck to the shower wall and the pillows were stained. There was no hair dryer, and not one power outlet in the bathroom. This was easily the worst hotel I’ve stayed in. I wouldn’t recommend it.

The price and location don’t make this worth it, not even close. We went a night without water after they shut it off on the street and gave guests no warning. There was no apology or accommodation, and communication and responsibility were both nonexistent. I can’t even say we felt safe: the door had no lock, and the codes were basically based on room numbers, so anyone could figure them out. The room was pretty bad, though not horrific. A lamp had no bulb, the TV didn’t work, and the service guy looked at it for ten minutes, said he’d come back, then never did. We had no towels until we asked. They said they might bring some later, so we had to ask again when none came. Even then they seemed reluctant to give them to us. It’s as bad as people say.

Check-in is meant to be at 3, but our room wasn’t ready until two hours later. About ten times, we were told it’d be another 20 minutes. While we waited in the sitting room for cleaning, around four couples after us got the same line from the receptionist about their rooms not being ready. When we finally got upstairs, there was dust, dirty sheets and towels, and a strong lemon air-freshener smell, like it had just been sprayed to make the room seem clean. It obviously wasn’t. The staff don’t care, and this place isn’t worth the cost or stress. It feels like a complete scam.