Bloomington-Normal Marriott Hotel & Conference Center

The rooms lost power the next morning, so we couldn’t call the front desk or check out because the computers were down. I later saw a charge on my card, but never received a final bill. The night before, there had been a fire in the laundry room and the fire alarms didn’t sound. We only heard by the in-room intercom at least 30 minutes after the fire trucks arrived, and nobody told us when it was safe to return. That was unacceptable and could have ended very differently. The lobby looked beautiful, our room was clean, and breakfast was good for $10 per person. Even so, this didn’t meet my expectations for a hotel, especially a Marriott. I’d choose somewhere else for safety and comfort.

The Engineering team deserves a lot of credit for keeping this hotel in such good shape. When I had a small issue in my room, they came right away and fixed it within minutes, then checked that everything else was working properly. Everyone I interacted with was friendly, professional, and efficient. The whole property felt clean, modern, and well maintained. You can see the care the team puts into details and ongoing upkeep, even behind the scenes. Thanks to them for making the stay comfortable and easy. I’ll be back and will recommend the hotel to others.

We booked nearly three weeks ahead and asked for early check-in. I called several times and was assured the rooms would definitely be ready at noon, but when we arrived, nothing was ready. My family spent close to three hours sitting in the lobby waiting for rooms we’d been promised. Thankfully, the woman at the front desk gave us a key to the pool so we had something to do. After this, I wouldn’t recommend the hotel. Management seemed not to care much about people waiting, though at least the front desk staff showed some concern for my family.

Achanta was welcoming from the start and kept making sure we had what we needed. She was quick to help, gave useful recommendations, and made us feel valued. Her professionalism, upbeat attitude, and real concern for our comfort added a lot to the stay. We appreciate the effort and care she put in. Staff like Achanta make a big difference, and she deserves recognition for the service she gave us.