Hilton Garden Inn Lenox Pittsfield

We spent two nights here for a wedding and really enjoyed the property. It was clean and had what we needed, and the staff were friendly. The power went out one night because of bad weather, but the staff were very accommodating. Thanks to them for making the best of it. I’d recommend staying here.

I stayed for two days and found the experience disappointing. I never saw a receptionist at the front desk, so I couldn’t ask for a physical room key. The hotel also still doesn’t offer daily room cleaning under its COVID policies. Of all the Hilton properties I’ve stayed at in the past year, this was the only one still doing that, which was surprising and inconvenient. On the last morning, housekeeping came by around 9 AM even though checkout was at noon, and I felt pushed to leave almost three hours early. When I raised these issues with the manager, I felt dismissed and got little to no support or resolution. I wouldn’t recommend this hotel. My stay lacked the service and attentiveness I expected.

The breakfast spot served delicious food. The hotel is brand new, and the rooms are spacious, comfortable, and very quiet.

We were here from July 3rd through July 5th for the JAMES TAYLOR concert. Prices reflected the event, but that was okay for a great little getaway. As usual, Hilton Garden Inn didn’t disappoint: the rooms were clean and comfortable, and Jae's restaurant was spectacular. The food was fresh and well prepared.