The Duniway Portland A Hilton Hotel

I’ve since read reviews from the past several months, and I’m livid. We paid $395 a night and the hotel moved us from the room we booked, 1957, to room 1857 one floor down. That room has clearly had bad reviews for a while. We’ll never stay here again. We’d booked room 1957, a corner king, for a busy weekend. Room 1857 was a bit rough: the headboard was badly scratched and the carpets need replacing, though I doubt that’ll happen soon. The Nespresso Tayst coffee maker was convenient, but the coffee wasn’t anything special. At least the bed was clean and comfortable. The room had the feel of a European hotel, clean but old. The attached parking garage was handy, since parking in Portland is rarely easy, and valet was available. The hotel seemed to cater to dog owners and families. It’s easy to reach, and getting to I5 from the hotel was very easy, which was a plus. I have the app and expected to get a digital key, but they asked me to stop at the front desk. The desk clerk was silent and took an awfully long time to check us in. For $400 a night, I’ll stay somewhere else on our next visit, though I know my expectations are pretty high.

The hotel has a great location and a nice lobby, but the customer service was terrible apart from the woman at the bar. We stayed through our Amex card because the place looked like it had a great vibe. It was freezing in the hotel, so we abandoned our drinks and went up to our room to warm up and get ready for dinner. Our fingers and toes were numb, and we took showers just to heat up. We hoped the heat would come on while we were out for the evening, but it didn’t. Someone came to the room in about 20 minutes and got it working, though it still barely warmed up. The room was 58 degrees. The same thing happened the next morning. It was a real letdown because the hotel itself and the location were great. I messaged the front desk through the app a few times. They replied, but weren’t very helpful. We’ll stay elsewhere next time, which is a shame given the location.

Anthony at the front desk was really helpful, and the lounge bar has a good happy hour until 6 pm. The location is handy for riverfront park, restaurants, and downtown. There are two Smart Park garages close by if you want to avoid the hotel's $35 garage parking. Mayrose gets very busy at peak times.

Halfway through my business conference, I got hurt and couldn't get around. The staff were empathetic and accommodating, bringing ice and my medication up to my room. Nobody brushed me off with “not my job”; they checked what they could do. Bill, Sydney, Colleen, Anthony, and Shaun from bell service all helped make the stay better. Thanks for taking such good care of me.