Extended Stay America Los Angeles - San Dimas

The first room key didn't work, and I found out someone was already inside. I got another room, but the dog urine smell hit so hard when I opened the door that I gagged. The carpet throughout was stained with what looked like animal urine, and there were holes in it. Worst hotel I've ever been to.

I asked for a street-level room when booking and was told one would open at 11:00 am, with confirmation to follow. Nobody confirmed, so I called. A rude person said there was no ground-floor room. When we got there at 11:00 am, I asked again just in case, and the girl said one might be ready at 2:00 pm if we could wait. We waited and came back at 2pm, but the same rude man again said no ground-floor room. We'd been given different information and had waited until 2pm to check in. The man was rude, and I don't recommend this hotel.

A major roof leak hit our room on Christmas Eve and ruined my and my wife's work laptops. They still haven't contacted us about reimbursement or the damage. The room was bad even before that: the fridge was extremely dirty, outdated and damaged, and the microwave was dirty inside. The floors felt sticky and didn't smell like bleach or anything. The tub was rusty and dirty, the pillows didn't smell clean, and the light looked water-damaged, with moldy stuff or old water around it. We were on the third floor, and despite no-smoking signs everywhere, the whole hotel smelled of smoke. It should be called an extended-stay motel, not a hotel.

We booked through booking.com, but at the desk they first said the hotel was overbooked, then claimed we hadn't paid. We showed proof of payment and got a horrible room anyway. The shower had no curtain and a clogged drain, the sheets didn't look clean, and there were no ice cups. We had problems right from the start and wouldn't stay again under any circumstances.