Biltmore

My sister died unexpectedly, so I asked to cancel and was told I’d get a refund. For three weeks, whenever we called, they sent us back to the manager and said someone would call us. Nobody did. Now they’re telling us to contact Priceline instead. Terrible customer service. We come to this area a few times a year for football games, but we won’t stay here again.

The lobby had good food, drinks, and atmosphere, but I wouldn’t recommend sleeping here. My room had trash left behind, and the bathroom looked like it hadn’t been cleaned, with the previous guests’ hair, rollers, and clips on the floor. The rooms smelled moldy, and the ceiling vent was pulling away. It felt like a converted Motel 8 with a decent paint job and an updated lobby. Disgusting rooms.

I was here for a two-day conference. The conference space was cozy, the room was spacious, and the service was excellent. The facilities were good, and the food tasted good, though I was disappointed by its quality. I’d like to return and explore more.

Barry Perry gave us wonderful service. He made check-in quick and easy and explained everything clearly. He also arranged an upgrade to the room we wanted. Looking forward to coming back!