Quality Inn & Suites Springfield - Eugene North

The room felt old, dirty, and run down, and I didn’t feel very safe or comfortable there. The gap between the door and its frame was big, and the jamb was loose, so the lock didn’t make it feel secure. The doors also slam loudly, which can be rough if you’re a light sleeper. Friendly employees, the pillows, the highway location, and breakfast were about the only good points. I didn’t get to try the breakfast, so I can’t really judge it. I’d only suggest staying here if everything else is booked.

I booked this for a one-night work trip over a holiday because it was close to the event. For the price, it was a good deal in a central spot. The queen room was clean and comfortable, the hotel itself was clean, and the staff were helpful and nice. There was free continental breakfast, too. It suited me fine since I only needed basic accommodation.

The staff were nice and breakfast was good, but my clean-looking room had BEDBUGS. I’d never been bitten before last Saturday night, and I just hope none came home with me. The bed was so hard I couldn’t sleep, and I wouldn’t have tried to stay if I’d known what was in it. A total rip-off at $100, especially since I really couldn’t spare that money.

The staff were helpful, and breakfast was decent, but we wouldn’t stay again or recommend it. The hotel felt dated and overpriced for the quality. We spent 2 nights in a suite with our family, and the room smelled musty. The furniture was heavily used, and large metal hooks stuck out of both sides of the beds, with no way to adjust them. The bottom half-inch panel of the front door was missing, leaving a view into the hallway, and the curtains wouldn’t fully close. The phone didn’t work. The elevator sounded as if it were on its last trip, then was shut down during our stay.