Days Inn St Charles

My stay was cozy, and the room was very clean and not run down. You can hear TVs from the hallway, but once inside, you can’t hear anything from the other rooms. The TVs are modern, with apps to choose from and the option to connect your own devices. Great stay!

They put me in a smoking room even though I don’t smoke, and when I asked to move, they wanted another $15 just to switch rooms. That felt completely unfair. The price charged was also much higher than what the website showed when I booked. I reported the discrepancy more than 10 days ago and still haven’t received a clear explanation or solution. I travel to Chicago often to see my children, and this was my first time trying this hotel. It turned out to be a very bad experience. The way customer service handled everything was disappointing and unprofessional. I’d give it zero stars if I could.

The pool was filthy, with bits of baby swim diaper, fake eyelashes, grass, hair, dirt, and dead bugs in it. I spent an hour using their skimmer before getting in, and the bottom was still dirty and looked like it hadn’t been cleaned in a while. The room was on the second floor, but the desk clerk didn’t explain how to get there. We took the main lobby stairs, couldn’t find it, then learned the second floor wasn’t fully connected and had to go back down, across the first floor, and up another set of stairs with our luggage, through ongoing construction. We also noticed what looked like a small punch hole in the bathroom door and went back downstairs to show a photo so we wouldn’t be charged for it. The next day our keys stopped working and had to be replaced. The AC never got the room cold even when set to 61, and the beds were flat, hard, and had no cushion. Laundry carts and trash sat in the hallway for a day or longer. I knew it was a value hotel, not the Ritz Carlton, but it still fell below standards. I wouldn’t recommend it.

The room was clean and really quiet, and the front desk staff were nice. Housekeeping was pushy about cleaning even though we’d only been there two nights, didn’t need service, and had repeatedly said no thanks. The included breakfast was misleading too. All they provided the whole stay was cereal, and I’d thought they would be cooking. The pool hadn’t been cleaned, so I didn’t use it.