Best Western Plus The Woodlands

Breakfast was a welcome extra, with fresh options and plenty of variety. The hotel is also handy for shopping, restaurants, and major roads. My room had everything I needed, with lots of space and a really cozy bed, so the stay was comfortable.

I came back because I stayed here last year without any problems, so this visit has been a bit disappointing, especially since we used reward points. On our first night, around 11 p.m., I reported ants in the bathroom. The kind front desk lady offered spray, but I decided to switch rooms instead. The new bathroom had ants too. I don’t know how they’re getting to the fourth floor, but I hope the issue gets fixed soon.

The place was clean and well kept, and it felt safe. Staff were friendly, the location was great, and breakfast was good. Really nice hotel, no complaints. I’d recommend it to friends and family.

The replacement rooms still had problems. Cigarette smoke filled the area by the elevator, and it turned out the room they were moving us into was the source. They ran an ozone machine while we went to eat, saying it would fix the smell, but it came back just as bad, only smelling different. Both bathrooms had old fixtures that felt like the faucets might come off when you pulled them up. The front desk said they knew about the smoke because they’d made the previous occupants leave for smoking. Why put new guests in rooms like that without sorting things out? We’d booked two rooms, and things were wrong from the start. In our first room, the toilet seat was loose, the toilet kept running, and a closet door looked ready to fall off. My in-laws’ room had a broken toilet and a very bad smell. Staff moved us to two rooms on another floor, but the problems continued. The management was very poor.