Gulnara A.
I booked a room for two, but it wasn't clean when we arrived. We decided to leave after about 10 minutes and asked for a refund. I still don't understand why they required prepayment. They said the money would be returned that day, but it wasn't. The owner was friendly at first, then began messaging me to invite me to lunch or dinner. I still hadn't received my money the next day. When I followed up on the third day, they said they'd lost my card details. I only got the refund that day after going there in person. Such a disappointing experience, completely unprofessional and unethical. I'd never had anything like this before.

