Crystal Cove Villas

The beach and views were beautiful, but that’s the main reason this gets two stars. The woman at check-in was helpful with recommendations and answered our questions. That’s where the good part ended. My boyfriend and I stayed at Crystal Cove for five days, March 25 to 31. The apartment needed repairs and updates, though they warned us at check-in that work would happen after we checked out. What we weren’t told about were the nightly power cuts, every night around 8 p.m. The first night, we’d just stepped out for the bar next door when the whole stretch of beach went dark. Lights came back in under a minute, or so we thought. When we returned from the bar, there was no indoor power in any unit on the property. We walked around the grounds and along the beach to get out of the hot unit, and saw that other properties had generators running. Crystal Cove seemed to be the only one without them. I called the property manager using the number in the guidebook and was told the island was “on rotation,” whatever that means, that this happened “sometimes,” and the power would be off for around two hours. It came back after about that long. The next night, it went out again at around 8 and stayed off for about two hours. The third night it was roughly three hours, the fourth about four. On Sunday, our fifth night, we got back from an outing to the dark, warm apartment, as we’d come to expect, and went for another walk while we waited. This time the power never came back. When we checked out at 11 Monday morning, the entire property was still without power. People on the sidewalk stopped us to ask if we were checking in and warn us it had been out since 8 the previous night. We appreciated them looking out for new arrivals, especially since the office hadn’t told us anything. We raised the repeated, nightly disruption with the woman at the office and asked about compensation. She said she couldn’t help, gave us the property manager Ms. Adele Georges’s name and number, and said she was just leaving the lot as we spoke. I’ve called Ms. Georges several times, and a week later she still hasn’t returned my calls.