Horizon 2 Villa Hoi An

The owners were lovely and really went out of their way to make our time in Hoi A perfect. The room was spacious and very clean, and it’s just a short walk to the center. We could also use the bikes for free. They recommended their great tailor shop, and Thuy even went to the trouble of posting something I’d left behind. Such good value, I couldn’t recommend it more.

A quiet spot near the locals. Tram is so helpful and has a beautiful soul ❤️.

The rooms are exceptionally clean, with balconies and spectacular space. There’s a swimming pool, and the staff are friendly. One of the staff members is a foreigner who speaks English.

We stayed here twice, with a two-night trip to the local Cham islands in between, so we got a good sense of the place. The hotel is clean, well kept, and nicely presented. The cleaners did good work, and the breakfast cooks did too. At first, I thought we'd found a winner. The front desk service was the big problem. Five days before our stay, we asked them to book a local taxi from the hotel to the ferry port. They said it was no problem, but it still hadn't been arranged when we arrived. After we asked over and over, they finally booked it at 7:45 for our 8 o'clock ferry. We were told the ride would take 10 minutes, but it took 20. We were lucky the ferry was running late, or we'd have missed it and faced a long wait for the evening boat. It was frustrating after being told the taxi would be sorted. The free bikes were also in bad shape, with no brakes and needing general care. When I pointed out that riding without brakes could be dangerous if a scooter pulled out, the staff just stared and started turning an adjuster that was already fully extended. I'm a bike mechanic, so I walked away and found another bike that had half a brake but a broken bottom bracket. Breakfast was more work than it should have been. Coffee, juice, cups, glasses, and cutlery were often gone, even when staff walked past the table. Other guests and I had to ask for things to be restocked. We asked for cutlery with our omelets, and the young woman just looked at us as if we should eat with our hands. The kids often sat at reception playing computer games, and that same receptionist was on her phone a lot. Her attention to detail was poor, and she was the main reason I got frustrated. Both rooms had air conditioning units directly above the bed, blowing straight onto it. Even on low, with a thin duvet, we got cold. Changing the setting from 16 to 24 degrees made no difference to the air coming out, so we went to bed wearing jumpers. The badly placed unit left us with broken sleep. We're an English couple who heat our home with a log stove and sleep with the bedroom window open even in winter, so we're not especially sensitive to the cold. Noise was another issue. A dog nearby barked from 6 am into the evening on all three nights, waking us up, and a local cockerel joined in during the mornings. The owner should ask the dog's owner to quiet it. The room door was paper thin too, so loud backpackers returning and shouting could wake you. I don't usually complain in reviews, but we left frustrated.