Ethan W.
The rooms were clean and well maintained, and you can pay extra for one overlooking West Lake. It seems suitable for a vacation or a business trip. There’s an elevator, luggage storage, laundry, and airport pickup or drop-off if you tell them ahead of time. The staff were friendly and the service felt like having a concierge ready to help. They can arrange tours for you, including transport to the city center pickup point. That transfer is handled by an outside service, so there can be a few hiccups along the way, though I expect they’ll sort those out over time.
