Dmitri V.
A day before I was due to arrive, the hotel told me they were overbooked and some rooms were damaged, so they couldn't host me. They even asked me to cancel the reservation myself. This caused a lot of stress and inconvenience, especially since I'd already arranged a non-refundable taxi from the airport directly to the hotel based on their confirmation. I booked Sao Viet Nha Trang Hotel on 1 November 2025, seven days ahead. On 7 November 2025, they confirmed my stay for 8 November to 13 November, so I thought everything was settled. A confirmed booking made a week in advance should be honored. The last-minute change was completely unacceptable and unprofessional. I'd advise others to think twice before booking, since confirmed reservations clearly don't mean much to this hotel.

