Hien Minh Bungalow

This was the worst hotel experience I had in all my time in Vietnam. My family and I arrived around 12:15 AM, but no staff were there to check us in, only a security guard. I said “Xin chào” and he didn’t even answer. We were traveling with elderly parents, and the route from reception to the room has a steep slope. I had to ask several times before the guard reluctantly helped with just one trolley bag. The room had insects, and even the basic toothpaste was poor quality and didn’t foam at all. The service and basic hospitality were extremely poor. I wouldn’t recommend this place to families, especially those traveling with seniors.

We knew we were booking a budget-friendly stay and trusted the good reviews, but all four bungalows for our family of 10 were infested with ants and mosquitoes. Ants swarmed our luggage and the walls were covered in bugs. Even our transportation driver questioned our choice while taking us along the small roads to the stay, and said it was more than likely not safe. We could have managed the out-of-the-way location, but not the infestation. We packed up and left without a refund. It was worth leaving and paying double somewhere else.

The room was disgusting, and the staff made the whole situation worse. They were rude, unfriendly, and uninterested in helping. Instead, they tried to tell us that this horrible room was exactly what we had booked. That was a lie and showed complete disrespect. We’d booked a Deluxe room with a balcony and garden view, but got something completely different. It was tucked behind the other rooms near the entrance, like a forgotten storage shed, and definitely wasn’t a Deluxe room. There was no balcony, and the “garden view” was just a fence and wall. A dirty, torn, cloudy film covered the window and made the room dark and depressing. The furniture was old and broken. The sheets were stained and moldy, the bathroom had hair left by previous guests, and the toilet was dirty with mold on the seat. The whole room smelled awful, damp, and dirty. The conditions were so disgusting and unsanitary we couldn’t stay. We wasted time, our mood was ruined, and we had to find another hotel in the middle of the night. No one should have to go through that. This place is dirty, dishonest, and absolutely unsafe. Avoid it at all costs.

I wouldn’t stay here again. The air conditioning was broken, and during my 6-day stay it needed maintenance every other day. The pool had serious problems too, and two kids got hurt nearby. Tiles around the pool are broken. They really need to spend money on upkeep.