Golden Roof Apartments by Penz

Name: Golden Roof Apartments by Penz
Address: Herzog-Friedrich-Strasse/12, Innsbruck, Innsbruck, Tyrol, AT
Rating: 6.6

Herzog-Friedrich-Strasse/12, InnsbruckView on Map

Smoke-freeFamily friendly

About this property

The best kind of vacation is when you come somewhere new and it feels like home: apartment "Golden Roof Apartments by Penz" is located in Innsbruck. This apartment is located in the city center. In the morning, have a cup of coffee while looking at the city from the window. You can take a walk and explore the neighbourhood area of the apartment — Golden Roof, Helblinghaus and City Tower. Location Free Wi-Fi on the territory will help you to stay on-line. If you travel by car, you can park in a parking zone. You won’t be bored as at the apartment you will find a barbeque area. There are other services available for the guests of the apartment. For example, a safe-deposit box. The staff of the apartment will be happy to talk to you in English. At the apartment

Popular facilities

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Free WiFi

Parking

Family friendly

Good to know

Check-in: From 14:00
Check-out: Until 12:00
Languages: English
Smoking: Smoke-free
Children: Family friendly
Room types: 3

Guest reviews

Recent reviews shared by hotel guests

Guest Rating

6.6/10

Pleasant

25 reviews

Featured review

Martin H.

July 2025

2/10

My family and I are staying in Seefeld and went to Innsbruck for the day yesterday, as we've done before. We stopped at a cafe that is also part of the Golden Roof Apartments. All I had done was put an empty plastic bottle on the table where we were having the coffee and pastries we'd ordered. The Australian Manager then verbally and racially assaulted us without provocation or just cause. He squared up to me, verbally abused us, and chased us down the street, coming very close to physically assaulting me. I'm a disabled war veteran and, despite my disabilities, can still defend myself. But violence was not the right response, especially in front of my wife and son. My wife was extremely distressed, and my son, who has ADHD, was in floods of tears. My military service PTSD completely incapacitated me, and we had to find somewhere to sit and calm down. We'd already bought tickets for the cable car and other local attractions, otherwise we would have left Innsbruck straight away and gone back to Seefeld. I've contacted the Innsbruck Police, the Board of Commerce & Trade, and the Innsbruck Tourism Board. We've visited Innsbruck before, but this has put us off coming back. This extremely distressing encounter has tarnished our family holiday and will stay with us.

Markus L.

June 2025

2/10

I can't judge the food or rooms, but after this experience I'll politely pass on any more visits. As I walked past the café staff carrying tables while they were getting ready to open, I got screamed at. I wasn't in anyone's way, I just had the "audacity" to walk by. Be careful about getting too close to the café area.

richard G.

November 2024

2/10

If you're a senior and want even a little service, stay away. There's no management in the building and no customer service. The place is overpriced because of its location, with no elevator worth mentioning, and no working heaters in the rooms. One room had a threshold an inch too high, which felt dangerous. A rug had an odor, but management insisted they don't allow pets. How would they know? The stairs are spiral, so luggage is a bad idea. Running a marathon would've been easier. If you want heartache and cold rooms in winter, stay at Golden Fleece Apartments by Penz.

Liam M.

September 2025

10/10

Lucas was a really nice server and gave great service!

Faris A.

November 2019

10/10

You first need to collect the keys from stage 12 hotel, just a two-minute walk away. The apartment entrance is inside the cafe, and the elevator is on the first floor, not the ground floor. The apartment was clean and had pretty much everything you need. The people in the cafe were nice, as were the hotel staff when we checked in.