Kai S.
We drove four hours from Sydney and reached the property at 8:40pm on Saturday, even though my wife’s Booking reservation for a $145 room on 17.10.2018 said check-in was available until 10pm. No one answered the phone or door. After we contacted Booking, the owner appeared and said she’d been asleep, but refused to open the door. When I asked for our money back and said Booking needed to be notified, she said she wasn’t going to check her computer and went back to sleep. We had to search for hotels across Bathurst and call each one. Luckily, the ninth hotel had a room, so we didn’t have to sleep in the car. If you don’t want to run the business, tell Booking to make the room unavailable and spare people the trouble. She was the most selfish woman I’ve ever seen.
