Morgan E.
We had to travel 1000km to Brisbane for medical reasons, so my partner, our six-week-old baby and I booked a two-bedroom apartment for two nights. The bathrooms were filthy, and the toilet seat hinge was broken. When we left, they blamed us for the seat. The manager called to “politely” ask if we’d broken it, but the conversation was rude and nothing but blame. We were charged $160 for something we hadn’t done. I’m absolutely disgusted by how this was handled. Very unprofessional.
