André M.
We wanted somewhere nice, clean, and organized, but this hostel absolutely wasn’t it. The hostel’s rating doesn’t reflect its current state. Management changed recently, and the new team hasn’t maintained the previous standard. It was very hard to find anyone responsible for the place. The site says there’s a 24-hour reception, but when we arrived in Ouro Preto, nobody answered the intercom. The site also advertises breakfast, but they didn’t provide it. They gave us one voucher for a bakery, just enough for a bread roll and coffee, and only for one day. The next day we had to pay ourselves because they didn’t give us another voucher. The hostel was dirty and disorganized. Bathroom bins weren’t emptied, and the bathrooms were regularly filthy. Our friends found a cup of urine in their room. There was a New Year’s Eve party at the hostel that was supposed to end at 4 a.m. At 5:30, the people in charge still couldn’t get the guests to leave, and the shouting went on. I had to go downstairs and ask them to take a firmer approach. Only then was the problem resolved.

