Sandman Hotel Lethbridge

The price felt high for what we got, and I probably won’t book with Sandman again. I booked two rooms directly, thinking it would be cheaper, but booking.com could have saved me about $45 per night. At check-in, the person working wasn’t warm or welcoming. We were in town for a funeral, and he matched the mood. I woke with migraines for two days because the pillows didn’t support my neck. The rooms were supposed to have safes for valuables, but there weren’t any. I’m 72 and went to the exercise room hoping to walk on a treadmill, only to find none. I don’t lift weights or use a stepper or the other equipment there. The bathroom fixtures had been nicely updated, but the old gold robe hook could have been replaced too. The furniture was quite banged up, and the fixed side of the table was left facing the room instead of the wall.

I spent $40 to attend a function here and felt mistreated. We leaned over the railings and got in trouble, but the same worker who reprimanded us was later leaning even farther over a railing while holding her phone on shift. That didn’t seem acceptable to me. The service was terrible, and I’d like my money back. There are some things to do here, and the rooms are okay, but I don’t think it’s a great place. I’m not sure the location is good either, since there’s nothing close by.

We stayed for two weeks, and despite asking, the woman doing housekeeping on the seventh floor never changed our sheets or vacuumed the room. She would only do the job properly if given a tip beforehand. We’d normally leave a substantial tip at the end of a long stay if the service had been excellent, but that definitely won’t happen this time. The front desk staff were great. Because of the poor housekeeping, we’ll ask our company to book rooms somewhere else next time.

I liked the hotel and our room, but it was really cold on the ninth floor. The heat needs improvement. We got a jacuzzi suite, but the room was too cold to enjoy it. I’d come back in warmer weather, though I’d also wonder how well the A/C works in summer.