Super 8 Sherwood Park/Edmonton Area

Super clean room, a great location, and really good front desk and lobby employees. The hot breakfast was awesome, and the vending machines were handy. They've also got a kickass bar and VLT area. Highly recommend.

The room was noisy at night, with highway traffic audible while we were trying to sleep. It was also a long walk to the room at the back of the hotel on the second floor. Outside, there was a strong unpleasant smell, which I guess may be from the nearby refinery. It continued indoors and was still bad in our room. When we mentioned it at the front desk, nothing was really done. The hotel needs better air purification. We were also given conflicting information about the bar. My friend asked at check-in whether we could take a drink back to our room and was told yes, but when we went to get one, staff said we couldn't. That was frustrating. We missed the complimentary breakfast because it ends at 10:00 a.m., an hour before the 11:00 a.m. checkout. Nobody told us the hours at check-in, so we didn't know we'd missed it. At checkout, a staff member said the breakfast was terrible anyway and suggested Denny’s across the street. That wasn't professional. Between the smell, noise, poor communication, and disappointing service, I wouldn't stay here again.

I've stayed here many nights in 2025 because I liked the location and the front desk staff, who are amazing. But in Dec 2025, I found bed bugs and traps on the floor at the head of the bed in two different rooms. The first room had bugs, and after moving to the room directly above it, I found more bugs and traps. I then moved a third time and had to leave that room for an inspection. It seemed there had been prior issues. Room cleanliness has also been poor: hairs in the bathroom, inadequate vacuuming, and garbage and clothing behind furniture. Maintenance needs work too, with plumbing problems, shower heads that don't adjust or are loose and falling, bathroom counters separating from the wall, and A/C plug-ins that don't work well. The manager handled my health and safety concerns terribly. I had to insist on the usual minimum compensation, my two-night comp and laundry costs related to the bugs. He offered only a partial refund for one night, and agreed to refund two nights only if I checked out immediately. That was insulting. I'm very disappointed, since I used to enjoy staying there for the location and front desk team.

I am following up because the response I received did not address the billing problems or the inconvenience and financial impact. I have a receipt marked PAID CASH for one night's $118.81 room charge, yet my card was charged both that amount and the $150 deposit. Instead of releasing pre-authorizations at checkout, staff processed charges, leaving multiple amounts tied up on my card. The money held against my available credit then led the front desk to refuse check-in for my fully prepaid reservation through Super.com. I lost a paid room through no fault of my own. I provided documentation and receipts, but got no acknowledgment of an error, apology, or correction. When I raised the issue in person, it wasn't handled professionally. A simple transaction review and prompt correction could have prevented it. I want written acknowledgment that the cash room charge was wrongly put on my card, confirmation that all improper charges and holds have been fully released, and an explanation of how this will be prevented for future guests. I expect a factual, professional reply addressing those points. I've also had repeated overcharges and been unable to get them corrected, even when I asked politely. A temporary deposit authorization, $150 in this case, should be released after checkout. Being told it will take days to get the money back usually means a charge and refund were processed instead, delaying access to the funds. That's what happened here. Staff wouldn't acknowledge or fix it, which suggests a serious training problem or intentional mishandling. The $118.81 cash payment was charged to my card again along with the $150 deposit. The person who identified herself as manager, “Trish,” was dismissive and unprofessional when I brought it up and showed no concern about resolving it. A total of $418.80 was held on my card ($150 + $150 + $118.80) pending refunds, and that tied up enough credit to keep me from checking into the prepaid Super.com booking. Check card transactions carefully if staying here. Based on my experience, I don't recommend this hotel.