Northern Star Hotel & Convention Center

The evening shift treated us well, but the morning front desk woman was rude and charged us $45 over a drink spilled on a sheet. Then she said she wouldn't charge for the sheet but would charge $100 for extra people in the room, though nobody mentioned that when we checked in. She treated us like crap over minor things that can be washed, and threatened to call the police because she couldn't de-escalate the situation. The bathroom door wouldn't close, and breakfast had old boiled eggs. Definitely the worst service. Morning front desk staff could use customer service training, and we're not staying here again.

Renovations have been going on forever, and only the crappy part of the hotel is open. At check-in, the inflexible staff were terrible. They kept saying “it's policy,” “it's procedure,” or “it's in our system” instead of listening. The fire suppression system was down, with a sign saying fire patrols were in place, though I don't know what that meant. Only four people were staying on my wing, and the other couple I spoke to weren't happy either. My laptop screen was bigger than the TV, and the air conditioner looked like it came from the 1800s. When I asked the nice staff member where to buy pop or whether the bar was open, she was busy on her phone and just pointed instead of answering. The deposit they ask for is ridiculous and takes ages to come back. If you have to stay here, don't pay by credit card; use debit for the $200 deposit and get it back in the morning. Even then they had to inspect my room. They checked all the face loss, mentioned a smudge on one, and after a bit of arguing I got my money back. This place has so much potential, but it's a health and fire code disaster. I won't stay again. Most of the reviews here are true, so I won't go over those.

No hot water, so the showers were freezing. The damage deposit complaints in other reviews are true, too. The rooms were incredibly basic, with thin walls, mismatched furniture, and a mattress that felt salvaged from a roadside motel in the '70s. Cleanliness clearly wasn't a priority, and I didn't feel comfortable touching anything before wiping it down. The experience was disappointing enough that I feel I should warn people: this place is a dump. There are plenty of better options. Do yourself a favor and stay somewhere else. One star is generous.

Hands down the worst hotel. There was hair everywhere, and it looked like cleaning meant putting the pillows on the bed and moving on. The staff were no help, and they charged me for a room I refused to stay in.