Claire B.
The moment I’ll remember most was hearing my husband react as the surprise arrived. He was on the phone with me when the staff knocked at the door, so I got to hear it happen in real time. He was in Toronto on a work trip over our 13-year anniversary, and I wanted him to feel loved even though we were apart. The team at Soho helped make that happen with a heart balloon, lovely macaroons, cupcakes, and a personal letter from me. They gave me a special email address to send it to, then printed it and added it to the surprise. The staff were so thoughtful and understood how to make a business trip feel less lonely until we could celebrate together at home. Soho Hotel Toronto turned a simple idea into a memory we’re grateful for. Thank you for all that warmth and care.

