Hamilton Hotel

Xtreme Security Inc. provided licensed security coverage to Hamilton Hotel, Williams Lake, from July 1 to October 3 under a formal agreement. Despite repeated reminders by phone and in writing, the hotel has not paid the outstanding amount of over $30,000. Management has ignored every attempt to communicate for more than three months, including calls, emails, and payment requests. This is a serious failure to honor contractual obligations and raises concerns about business integrity. We demand immediate payment and formal acknowledgment from hotel management. If the silence continues, we will have to pursue legal and collection action.

There were a couple of small positives: free water in the room, and the towels seemed new. But I was first put in a dirty room, and nobody told me whether breakfast was free. The hotel needs serious upgrades. The beds weren’t comfortable, the rooms, bathrooms, and hallways felt old, and there was a persistent foul smell that may have been coming from the old hallway carpets. My window had no screen, so I couldn’t leave it open long to get fresh air. Noise carried easily through the thin walls and doors. The layout was confusing, parking was lacking, and I’d suggest bringing an air freshener.

The owner was nice, and the hotel was clean, but there wasn’t much else going for it. It’s pet friendly, which is great, but my dog woke me at six in the morning. When I went out front, three police cars were parked there, and the officers stopped and questioned me. You don’t get keys, so you need someone to buzz you into the building and let you into your room. The beds and pillows were far too soft, and there weren’t any towels. This would be a five-star hotel if it were in a third-world country.

We paid $123.00 for room 204 in the main hotel because everything else was booked. The management was friendly that day, and the room renovations were nice and up to date, but it wasn’t clean to my standards. The hotel still feels old in the lobby, staircases, and hallways, despite management trying its best. There seemed to be too few light bulbs, leaving the hallways and room dim and a bit creepy. It didn’t feel like the romantic designer look they may have been aiming for, and there was air freshener smell everywhere. The bed was rock hard, more like sleeping on a box spring. The plugs for the fridge and microwave didn’t work. I won’t be back.